Quest accreditation

The leading UK quality scheme, designed primarily for the management of leisure facilities and leisure development.

Quest defines industry standards and good practice and encourages participant's ongoing development and delivery with a customer focused management framework. Its rigorous assessments challenge even the very best leisure centres in the UK.

The accreditation process involves a mystery visit and on site assessment. We have successfully maintained our accreditation for the past 5 years and continue to maintain or improve scores in each criterion.

questnbs.org

Second highest scoring mystery visit award, 2014

In 2014, we won the award for second Highest Scoring Mystery Visit, presented at the Quest & NBS Conference in Loughborough. To win the award, we got a higher score in its mystery visit than all but one of the 600-plus other centres that received Quest accreditation last year.

“We are very proud to receive this award. Quest is a very demanding process so to score so highly in our mystery visit is a fantastic achievement, and really reflects the hard work of our whole team to continually improve the service we offer.“

— Nikki Jackson, Leisure Manager at OHLC

“Congratulations to Oulder Hill Leisure Complex. Receiving the second highest mystery visit score of any centre to go through Quest is an extremely impressive achievement, which amply demonstrates the combined team's commitment to providing quality facilities and service to its customers.“

— Caroline Constantine, Quest's operations director

Find us

Located just outside Rochdale town centre, we share a site with Gracie Fields Theatre and Oulder Hill Community School.

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Try us

Come and try out fitness suite, swimming pool, sauna & steam room and even take in a class, all on us!

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Join today

We have a number of great value membership options, we're confident you'll find the right one for you.

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