Customer feedback

We welcome feedback from all of our customers. It is essential to help us continuously improve our service and facilities, and plan and program the year ahead. There are a number of ways you can give feedback.

Take our customer survey

Our online customer survey is a great way to provide rated feedback on a number of areas. We have designed our survey to cover all of our facilities and services, and if you think we have missed something, you can include these details in the comment box at the end. We welcome you to re-take our survey as you feel circumstances change throughout your time with us.

Formal feedback

You can provide formal feedback in a number of ways.

  • By sending an email to
  • By writing for the attention of Nikki Jackson, Leisure Manager to Oulder Hill Leisure Complex, Hudsons Walk, Rochdale, OL11 5EF.

We aim to respond to formal feedback within 7 working days. Please provide as many options for contact as possible to enable us to respond quickly.

Informal feedback

You can provide informal feedback in a number of ways.

  • By leaving a comment in our comment box located in the main corridor after reception.
  • By leaving a review or comment on social media (follow the links at the top of this page.
  • By speaking to a member of team on your next visit.

If you would like a response, please include contact information and we will aim to respond within 7 working days.

Feedback from the comment box is displayed periodically on the adjacent noticeboard in the form of 'You Said, We Did'.

Find us

Located just outside Rochdale town centre, we share a site with Gracie Fields Theatre and Oulder Hill Community School.

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Try us

Come and try out fitness suite, swimming pool, sauna & steam room and even take in a class, all on us!

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Join today

We have a number of great value membership options, we're confident you'll find the right one for you.

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